KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q160170: Display Problems Playing Video Clips in Windows

Article: Q160170
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition,95
Operating System(s): 
Keyword(s): kbdisplay kbgraphic kbmm
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 1996-97 for Windows 
- Microsoft Cinemania for Windows 1997 edition 
- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Encarta 97 World Atlas for Windows 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you play a video clip, you may experience one or more of the following
symptoms:

- The system may stop responding (hang).

- The video may flash.

- Distortion is observed in the video playback area.

- The video may just show a blank window, a white window, or a black window,
  even though the sound plays correctly.

- Some systems may experience hesitation problems with the video, where it
  continually starts and stops instead of playing smoothly.

- Videos only play in the large or expanded mode. The normal mode videos do not
  play.

CAUSE
=====

Windows Video Compression is not installed, or may not be installed properly on
your system.

RESOLUTION
==========

If you have just finished installing your multimedia program, try restarting
Windows and then try to play videos. If it still fails, follow these steps to
verify that Windows Video Compression is installed properly:

Removing and Reinstalling Video Compression
-------------------------------------------

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the Windows Setup tab.

4. In the Components area, scroll to and click Multimedia.

5. Click Details.

6. If the Video Compression option is selected, it may not be installed
  properly, and needs to be removed. Follow these steps:

  a. Clear the check box for this option, and then click OK.

  b. Click OK again to complete the removal.

  c. Repeat steps 2-5 to return to the Video Compression option in Add/Remove
     Programs.

7. Make sure the Video Compression box contains a check mark.

8. Click OK, then click OK again. Follow the on-screen instructions.


Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm collages codecs

======================================================================
Keywords          : kbdisplay kbgraphic kbmm 
Technology        : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbZNotKeyword3 kbCineManiaSearch kbBookShelf1996 kbBookShelf1997 kbCinemania1997 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : :1997 edition,95
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.