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Q160158: Err Msg: Invalid Page Fault in Module Wininet.dll

Article: Q160158
Product(s): The Microsoft Network
Version(s): 2.5,2.51,2.52,2.6,3.0,3.01,3.02,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmsn
Last Modified: 16-JUN-2001

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The information in this article applies to:

- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6 
- Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
- the operating system: Microsoft Windows 98 Second Edition 
- Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 98 
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SYMPTOMS
========

While you are using MSN, The Microsoft Network, or Microsoft Internet Explorer,
you may receive an error message similar to one of the following messages:

  

- Iexplore caused an invalid page fault in module Wininet.dll.

- Msnviewr caused an invalid page fault in module Wininet.dll.

- The Urlmon.dll file is linked to the missing export file Wininet.dll.

- Iexplore caused a divide error in module Wininet.dll.

- Msnviewr caused a divide error in module Wininet.dll.

- IExplore caused exception c0000006h in Wininet.dll

CAUSE
=====

This behavior can occur for one of the following reasons:

- One or more cache files in the Temporary Internet Files folder may be
  damaged.

- The History folder or the cache folders used by Internet Explorer are
  damaged.

- The index files used to track the contents of the History or cache folders
  are damaged.

RESOLUTION
==========

To resolve this issue, use one of the following methods:

Method 1
--------

Delete the Temporary Internet Files folder. To do so, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.

2. Type deltree tempor~1, and then press ENTER. When you are prompted to confirm
  the deletion, press Y, and then press ENTER.

3. Type exit, and then press ENTER.

4. Click the Internet Explorer icon and the necessary folders will be re-built
  upon starting.

If the issue continues to occur, proceed to the next method.

Method 2
--------

Empty the History and cache folders used by Internet Explorer. To do so, follow
these steps:

1. Click Options on the View menu in Internet Explorer.

2. Click the Navigation tab, click Clear History in the History area, and then
  click Yes in the dialog box that appears.

3. Click the Advanced tab, click Settings in the Temporary Internet Files area,
  click Empty Folder, and then click Yes in the dialog box that appears.

NOTE: After performing these steps, check to see if the issue has been resolved.
If it has not been resolved, continue with step 4.

4. In Control Panel, double-click Add/Remove Programs.

5. Click Internet Explorer in the list of installed programs, and then click
  Add/Remove.

6. After Internet Explorer has been removed, restart the computer. When you see
  the "Starting Windows 95" message, press the F8 key, and then choose Command
  Prompt Only from the Startup menu.

7. Type the following commands, pressing ENTER after each command.

  NOTE: When you press ENTER after typing each of the following deltree
  commands, you should be prompted to confirm that you want to delete the
  folder. If this prompt is not displayed, the deltree command may have been
  typed incorrectly.

        cd \windows
        smartdrv
        deltree tempor~1
        deltree history
        cd system
        ren mshtml.dll mshtml.old
        ren shdocvw.dll shdocvw.old
        ren inetcfg.dll inetcfg.old
        ren actxprxy.dll actxprxy.old
        ren wininet.dll wininet.old
        ren cachevu.dll cachevu.old
        ren inetcpl.cpl inetcpl.old
        ren shlwapi.dll shlwapi.old
        ren url.dll url.old
        ren urlmon.dll urlmon.old
        ren wsock32n.dll wsock32n.old

8. Press the CTRL+ALT+DELETE key combination to restart your computer and
  restart Windows normally.

9. Reinstall Internet Explorer from your MSN CD.

Additional query words: msnet msnetwork msiew95 w_money 2.00 2.50 2.60

======================================================================
Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbOSWin98 kbOSWin95 kbIEsearch kbOSWin98SE kbOSWinSearch kbMSNSearch kbIE95Search kbIE500Search kbZNotKeyword3 kbIE98Search kbIE300Win95 kbIE301Win95 kbIE302Win95 kbIE400Win95 kbIE401Win95 kbIE401Win95SP1 kbIE401Win95SP2 kbIE500Win95 kbIE400Win98 kbIE401Win98 kbIE401Win98SP1 kbIE401Win98SP2 kbIE500Win98 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : :2.5,2.51,2.52,2.6,3.0,3.01,3.02,4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Issue type        : kbprb

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