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Q160076: Encarta Err Msg: No New Update/Download Files Found

Article: Q160076
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbmm kbusage
Last Modified: 17-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 96 Encyclopedia for Windows 
- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you download the Encarta Yearbook Updates, you receive the following
message:

  Encarta 1997
  ------------

  No new update files were found. Do you want Encarta Encyclopedia to search
  your hard drive for updates?

  Encarta 1996
  ------------

  No new download files found in expected directory, C:\Program Files\
  Microsoft Reference\Encarta 96 Encyc\Yearbook\. Would you like to search for
  them on your hard disk?

A search of your hard disk reveals that there are no available updates.

CAUSE
=====

Your Update download was unsuccessful, or you downloaded the wrong Yearbook
Updates for your version of Encarta.

RESOLUTION
==========

Make sure you downloaded the correct files, and that they are located in your
Update folder on your hard disk.

See the "More Information" section below for correct file names.

STATUS
======

This behavior is by design. Encarta 1996 and Encarta 1997 updates cannot be
interchanged.

MORE INFORMATION
================

The Yearbook Update files for Encarta 1997 should be named as follows, and
located in the Program Files\Microsoft Reference\Encarta Encyclopedia\Updates
folder for Windows 95/98, or the Encarta\Updates folder for Windows 3.x:

  E7Aug96a.eyb
  E7Sep96a.eyb
  E7Oct96a.eyb

After successful integration, they should look like the following examples:

  Yb896a.ybk
  Yb996a.ybk
  Yb1096a.ybk

The Yearbook Update files for Encarta 1996 should be named as follows, and
located in the Program Files\Microsoft Reference\Encarta 96 Encyc\ Yearbook
folder for Windows 95/98, or the Encarta\Yearbook folder for Windows 3.x:

  Aug96a.eyb
  Sep96a.eyb
  Oct96a.eyb

After successful integration, they should look like the following examples:

  Yb896a.ybk
  Yb996a.ybk
  Yb1096a.ybk

Note: US versions of the update files follow this format:

  Encarta 97: E7<mon>97A.EYB For example: E7Jun97A.eyb
  Encarta 96: <mon>96A.EYB. For example: Jun96A.eyb.

The letter A indicates that it is the US version of the update file.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm updates on line online year book

======================================================================
Keywords          : kbmm kbusage 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : WINDOWS:

=============================================================================

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