KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q160027: XCLN: Folder Icon Does Not Change To Briefcase

Article: Q160027
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 13-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 4.0 
- Microsoft Exchange Windows 95/98 client, version 4.0 
- Microsoft Exchange Windows NT client, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you select a folder created on the Microsoft Exchange Server store for
online and offline synchronization, the folder icon may not change to the
Briefcase icon in the left pane of the Exchange Client. In the right pane, the
icon for the folder to be synchronized appears as the Briefcase, indicating this
folder is set up for online/offline synchronization. This can be confusing
because the left pane does not display the Briefcase icon, and you may think the
folder will not be synchronized, even though the folder has synchronization
enabled.

WORKAROUND
==========

To work around this problem, either move, copy, or delete a message to the
folder where synchronization is enabled, or exit and re-start the Exchange
Client. Performing any of these steps causes the folder icon to update to the
Briefcase icon. At this point, the left and right panes will both show the
correct Briefcase icon for the folder to be synchronized.

STATUS
======

Microsoft has confirmed this to be a problem in of Microsoft Exchange Client
version 4.0. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange400Win95
Version           : WINDOWS:4.0
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.