KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q159978: XCLN: Troubleshooting Profgen.exe Problems

Article: Q159978
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0
Operating System(s): 
Keyword(s): kbtool exc4 exc5
Last Modified: 24-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
-------------------------------------------------------------------------------

SUMMARY
=======

This article lists steps to help you troubleshoot problems when you attempt to
use the Microsoft Exchange Roving User Profile Generation Program (Profgen.exe)
to create Microsoft Exchange messaging profiles.

MORE INFORMATION
================

Profgen.exe is an unsupported program that simplifies the creation of Microsoft
Exchange profiles. It works in conjunction with the Automatic Profile Generator
program (Newprof.exe) to create profiles.

If a profile is not created when you run Profgen.exe, use the following steps to
troubleshoot the problem:

1. Using the Mail tool in Control Panel, attempt to create a profile. If you are
  unable to create a profile using the Mail tool in Control Panel, resolve that
  issue before you attempt to create a profile using Profgen.exe.

2. Run Profgen.exe with the -l command line option or add the following line to
  the Profgen.ini file before you run Profgen.exe:

    Logging=1

  This causes a Profgen.log file to be created on drive C.

3. Use the Profgen.log file to verify that you are running Profgen.exe version
  1.5 or later. For additional information, please see the following article in
  the Microsoft Knowledge Base:

  Q159504 XCLN: Profgen.exe Fails to Replace MailBoxName

4. If you use the -u command line option when you run Profgen.exe or the
  following line exists in the Profgen.ini file, verify that the specified .prf
  file is not read-only:

     UpdateMailBoxName=1

  If the .prf file is read-only, the Profgen.log file contains the following
  line:

  Error updating PRF file '<drive>:\<filename>.prf'

5. View the contents of the Profgen.log file and look for other lines that may
  indicate the cause of the problem. In particular, look for lines that
  indicate that the Newprof.exe file or the specified .prf file is invalid or
  cannot be accessed.

Additional query words:

======================================================================
Keywords          : kbtool exc4 exc5 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.