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Q159945: WD97: General Information About E-Mail Support

Article: Q159945
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbinterop kbualink97 word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SUMMARY
=======

This article answers the most frequently asked questions about e-mail support in
Word 97.

MORE INFORMATION
================

1. Q. If I use MSN, AOL, CompuServe, or Prodigy, can I use Word as my e-mail
  editor?

  A. WordMail is very much a "front end" feature. It can be used with Outlook or
  the Windows Messaging client that comes with Windows 95 and Windows NT 4.0.
  These clients require MAPI service drivers to work with a particular online
  service. Windows includes a driver for MSN and a CompuServe driver is
  available from CompuServe. At present, AOL and Prodigy aren't supported.


2. Q. Can I use templates to control the formatting and style of my WordMail
  messages?

  A. Yes. If you're using Outlook for e-mail, click Choose Template on the
  Compose menu and double-click the template you want to use.

  If you're using Exchange, click WordMail Options on the Compose menu and then
  double-click the desired template. You can make the template you chose your
  default template by clicking the "Set as default template" check box to
  select it.

3. Q. How do I customize the standard WordMail templates or create my own
  WordMail templates?

  A. The standard WordMail templates are located in the Office subfolder of the
  folder you installed Word or Office to, which is c:\Program Files\Microsoft
  Office by default. To customize one of the standard templates, do the
  following:

  a. In Word, click Open on the File menu.

  b. In the "Files of type" box, click Document Template (*.dot)

  c. Select the desired WordMail template from the Office folder.

     If you have Macro virus protection turned on, Word will display a warning
     message that informs you that there are macros in the template. Click the
     Enable Macros button.

  d. Make your modifications and save the template.

  You can create a custom WordMail template by opening one of the templates in
  the WordMail folder and saving a copy of it under a new file name. To do
  this, follow steps a-c above, click Save As on the file menu and type a new
  name for the template.

  If you are using Microsoft Exchange, you can add a custom template to the list
  of available templates as follows:

  a. On the Compose menu, click WordMail Options.

  b. Click the Add button.

  c. Locate the template and double-click it.

4. Q. When I installed Office 97 it changed my Exchange or Windows Messaging
  e-mail editor. How do I get back the editor I'm used to?

  A. If you did not install Outlook and you have Exchange or Windows Messaging
  on your computer, WordMail for Exchange will be installed. To turn off
  WordMail in Exchange, do the following:

  a. On the Compose menu, click WordMail Options.

     Note: If you do not see this menu item, you are using Outlook, not
     Exchange.

  b. Click the "Enable WordMail as Email Editor" check box to select it.

  c. Click Close

  If you did install Outlook with Office, Outlook will replace the functionality
  of Exchange or Windows Messaging, and Schedule+. You should double-click the
  Outlook shortcut on your desktop, instead of the Inbox icon. Opening a mail
  message from Exchange will cause Outlook to run, resulting in an Outlook
  WordMail message. If you want to continue using Exchange instead of Outlook,
  run Setup and remove Outlook, then re-install Exchange or Windows Messaging.

  For additional information, please see the following articles in the Microsoft
  Knowledge Base:

  Q159476 Outlook 97: How to Enable Microsoft Word as the E-mail Editor

  Q138720 How to Enable Microsoft Word as the Exchange Editor


5. Q. Can I send and route documents to co-workers from within Microsoft Word if
  my organization is using Lotus cc:Mail?

  A. If you are using Lotus cc:Mail in your organization, you will be able to
  send documents to co-workers from within Word. To do this, point to Send To
  on the File menu and then click Mail Recipient.


Additional query words:

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Keywords          : kbinterop kbualink97 word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

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