Q159880: WD97: Invalid Page Fault Clicking Check Errors

Article: Q159880
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbusage word97 kbmerge
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click the Check For Errors button on the Mail Merge toolbar, you may
receive the following error message:

  This program has performed an illegal operation and will be shut down.

When you click the Details button you receive the following error message:

  WINWORD caused an invalid page fault in module WINWORD.EXE at
  0137:<address>.

CAUSE
=====

The error message occurs when the following conditions are true:

- The Office Assistant is active.

  -and-

- The "Simulate the merge and report errors in a new document" option is
  selected in the Checking And Reporting Errors dialog box.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use one of the other Checking And Reporting options
or turn off the Office Assistant when you use the "Simulate the merge and report
errors in a new document" option.

To turn off Office Assistant, use either of the following methods.

Method 1:

Click Close (the button resembling an X, located in the upper-right corner of the
title bar) in the Office Assistant window.

Method 2:

Right-click the Office Assistant, and then click Hide Assistant.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

  Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION
================

When you click Check For Errors on the Mail Merge toolbar, you are presented
with three options:

- Simulate the merge and report errors in a new document.

- Complete the merge, pausing to report each error as it occurs.

- Complete the merge without pausing. Report errors in a new document.

The first option will generate the illegal instruction if the Office Assistant is
active. The other options work correctly.

Additional query words: SR1 release1 8.0 8.00 mail merge print hang gpf error

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Keywords          : kbusage word97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

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