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Q159841: Computer May Hang When PC Tools Pro 9.0 Is Used with FAT32

Article: Q159841
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 2,2.1
Operating System(s): 
Keyword(s): kb3rdparty osr2 win95
Last Modified: 31-JAN-2001

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The information in this article applies to:

- Microsoft Windows 95 OEM Service Release, versions 2, 2.1 
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SYMPTOMS
========

After you install PC Tools Pro 9.0 with the Desktop Utility option, the computer
may stop responding (hang) after you see the following message when you start
the computer:

  Analyzing drive C:
  Reading system areas

CAUSE
=====

PC Tools Pro 9.0 is not compatible with the FAT32 file system in Windows 95 OEM
Service Release 2 (OSR2).

RESOLUTION
==========

To resolve this problem, use either of the following methods:

- Use a text editor (such as Notepad) to edit the Autoexec.bat file and disable
  the "Call PCTOOLS.BAT" line. To disable the line, type "rem" (without the
  quotation marks) at the beginning of the line.

- Contact the program's manufacturer for an updated version.

MORE INFORMATION
================

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or other- wise, regarding
this product's performance or reliability.

Additional query words: 95

======================================================================
Keywords          : kb3rdparty osr2 win95 
Technology        : kbWin95search kbOPKSearch kbWin95OPKOSR2 kbWin95OPKOSR210
Version           : :2,2.1

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