KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q159541: SMS: HelpDesk Chat Fails on Administrator on First Attempt

Article: Q159541
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kb3rdparty kbnetwork kbtool smsgeneral kbArtTypeINF
Last Modified: 27-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
-------------------------------------------------------------------------------


SYMPTOMS
========

With client computers running Windows 95 with Novell's Client32, Chat in the
HelpDesk functions fails on the first attempt when PermissionRequired is set to
Yes. This problem occurs if the server computer is running Systems Management
Server 1.2 Service Pack 1 on Windows NT Server 3.51 Service Pack 5 or Windows NT
Server 4.0.


The Systems Management Server Administrator will lose the Chat dialog boxes, and
the Chat icon will reappear. If you select Chat again, the chat session becomes
available.

WORKAROUND
==========

To work around this problem, set Permission Required to No.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0, 1.1, and 1.2. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt prodsms

======================================================================
Keywords          : kb3rdparty kbnetwork kbtool smsgeneral kbArtTypeINF 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : winnt:1.0,1.1,1.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.