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Q159520: Encarta 97 Fails to Start or Quits with Encarta 96 Running

Article: Q159520
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- the operating system: Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

When you start Encarta Encyclopedia in Windows 3.x, one of the following may
occur:

- Encarta 1997 displays the opening screens and then closes.

  -or-

- Encarta 1997 starts, but when you attempt to use the program with the mouse
  or keyboard, Encarta closes.

CAUSE
=====

Encarta Encyclopedia for Windows, 1996 edition, is also running on your
computer.

RESOLUTION
==========

Close Encarta Encyclopedia for Windows 1996 before you start Encarta
Encyclopedia for Windows 1997.

MORE INFORMATION
================

Microsoft has confirmed this to be a problem in the 1997 edition of Encarta
Encyclopedia for Windows. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1997 close disappear load start multi media multimedia multi-media mmtitles kbmm

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Keywords          :  
Technology        : kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin310 kbOSWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

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