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Q159516: Encarta 97: Unable to Print to HP DeskJet Drivers 4.x and 5.x

Article: Q159516
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbmm kbprint kbHardware
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- the operating system: Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to print an article or an image from Microsoft Encarta 1997 in
Windows 3.x, nothing happens. The print dialog box fails to appear and the
article or image does not print.

RESOLUTION
==========

To print the article or image, use one of the following methods:

Resolution
----------

Obtain an updated Hewlett-Packard (HP) DeskJet printer driver from
Hewlett-Packard. Version 6.1E is needed to correct this problem.

  -or-

Workaround
----------

Copy and paste the article or image into a word processor and print directly from
the word processor. To copy and paste to a word processor, do the following:

1. Click the Options menu, point to Copy, and then select the item you want to
  copy (text, current image, or caption).

2. Open your word processor. On the Edit menu of the word processor, click
  Paste.

The article or image is pasted to the word processor document. You can now print
from the word processor document.

MORE INFORMATION
================

This problem can occur with HP DeskJet printers 500, 500C, 520, 540, 550, 550C,
and 560C using driver versions 4.0, 4.1, and 5.0. Earlier DeskJet drivers on
these printers, such as versions 3.0 and 3.1, do not exhibit this behavior.

You can obtain HP drivers from the following sources:

Online:

  http://www.hp.com/cposupport/cpoindex.html

Phone/fax/mail:

(some of these methods may incurr a fee)

  Hours                Monday - Saturday    24 Hrs.
  To order via phone   (970) 339-7009
  To order via Fax     (970) 330-7655
  To order via mail    HP Distribution
                       P.O. BOX 1754
                       Greely, Colorado 80632

The third-party products discussed here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm

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Keywords          : kb3rdparty kbhw kbmm kbprint kbHardware 
Technology        : kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin310 kbOSWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

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