KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q159480: PPT7: Can’t Unpack File To Folder With Extended Characters

Article: Q159480
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:7.0
Operating System(s): 
Keyword(s): kbpng
Last Modified: 16-APR-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft PowerPoint for Windows 95, version 7.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you try to unpack a presentation that was packed with the Pack And Go Wizard
to a folder whose name contains extended or international characters, you
receive an error message similar to this:

  Pack and Go Setup was unable to install the presentation. This disk may be
  full, you may not have write permission for '<directory name>', or it
  may already contain a presentation with the same name.

This message occurs if the folder does not exist. If the folder already exists,
you receive this error:

  The directory '<directory name>' does not exist. Would you like to
  create it?

If you click OK, the presentation may install to the correct folder; however.
Pngsetup.exe may also create a corrupt folder on the same drive.

CAUSE
=====

Pngsetup.exe (the file that unpacks a Pack and Go presentation) is a 16-bit
program that can run under Windows 3.1, Windows 95, or Windows NT. Pngsetup.exe
does not support folder names with extended characters.

RESOLUTION
==========

When you run Pngsetup.exe, choose a folder whose name does not contain extended
or international characters in which to unpack the presentation.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

Additional query words: png circumflex umlaut cedilla accent accented grave acute aring vinculum double-dot foreign ansi ascii letters glyphs words

======================================================================
Keywords          : kbpng 
Technology        : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search
Version           : WINDOWS:7.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.