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Q159206: Reactivation of Paused Print Queues Deletes Print Jobs

Article: Q159206
Product(s): Microsoft Windows NT
Version(s): winnt:4.0.
Operating System(s): 
Keyword(s): kbnetwork kbprint kbusage
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0. 
- Microsoft Windows NT Server version 4.0. 
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SYMPTOMS
========

A printer is connected to a docking station and the portable computer running
Windows NT 4.0 has created a printer. While the portable computer is connected
to the docking station, the printer is paused, the portable computer is
undocked, print jobs are sent to the paused print queue, and the portable
computer is then redocked. At this point, the paused print queue is activated.
The print jobs placed in the queue while it was paused are deleted instead of
printed.

RESOLUTION
==========

Install the updated files.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words: prodnt

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Keywords          : kbnetwork kbprint kbusage 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTSsearch
Version           : winnt:4.0.

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