KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q159183: XADM: Err Msgs About Previously Deleted Msgs in Sync Log

Article: Q159183
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click Synchronize, All Folders on the Tools menu in a Microsoft
Exchange client, you may receive the following errors in the Synchronization Log
on messages that were previously deleted from the Inbox:

  15:50:22 Synchronizing Folder 'Inbox'
  15:50:22 Begin CTX: 310
  15:50:23 Error synchronizing message 'RE: Directory Synchronization'
  15:50:23       [80004005-501-0-322]
  15:50:23       The client operation failed.
  15:50:23       Microsoft Exchange Server Information Store
  15:50:23 End CTX: 340
  15:50:23 End CTX: 450
  15:50:23 Error synchronizing folder
  15:50:23       [80004005-501-0-322]
  15:50:23       The client operation failed.
  15:50:23       Microsoft Exchange Server Information Store
  15:50:23 End CTX: 620

CAUSE
=====

The tombstone table for the Inbox folder is corrupted and this is causing local
replication to fail.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0
U.S. Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words: remote mail ost offline folder sync this folder fail exclnfaqold

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.