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Q159073: Screen Corruption on Dell Laptops Using Cirrus Video

Article: Q159073
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbdisplay kbhw kbsetup kbHardware
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

On Dell portable computer systems that use the Cirrus video chipset, screen
corruption can occur. Two horizontal bands appear on the LCD display. This
corruption does not occur if viewed on a secondary monitor.

WORKAROUND
==========

Two files, Cirrus.sys and Cirrus.dll, contained in Windows NT 4.0 Service Pack 2
and later correct the screen corruption problem.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.00. This
problem has been corrected in the latest U.S. Service Pack for Windows NT
version 4.00. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: fuzzy portable prodnt laptop dell latitude XP
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Keywords          : kbdisplay kbhw kbsetup kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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