KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q158751: Printing Problems Caused By Fax Software

Article: Q158751
Product(s): Microsoft Windows NT
Version(s): 3.5,3.51,4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Spooler Service stops running on a Windows NT computer and the following
error occurs:


On the print server, the following error appears in the system log when users
attempt to print:

  Event ID: 2510
  Source: SRV
  Type: Error
  Description: "The server service was unable to map error code 1722."

-or-


When you attempt to print on a computer running Windows NT Workstation the
following error message appears:

  An application error has occurred and an application error log is being
  generated.

  Spoolss.exe

  Exception: access violation (0xc00000005), Address: <Hex address>

CAUSE
=====

These error conditions during printing may occur when third-party fax software
is installed either on an Windows NT print server computer or on a computer
running Windows NT Workstation.

RESOLUTION
==========

Some fax software programs modify the registry. It might become necessary to
remove the fax software in order to print. However, some programs do not clean
up the registry when they are removed. Check the registry to see if there are
entries added by a fax software program that might be causing one of the
previous errors.

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

1. Start Registry Editor (Regedt32.exe) and locate the following key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

2. Look for any entries that might be related to a fax software program.

3. Delete these entries.

NOTE: Do NOT delete any of the subkeys of the Print key, such as Environments,
Forms, Monitors, Printers, and Providers.

NOTE: The symptoms described in this article may also be caused by third party
port monitor software, and it may be necessary to remove the port monitor from
the registry using the steps above.


Additional query words: printing hangs

======================================================================
Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : :3.5,3.51,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.