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Q158689: WD97: Self-Help and Online Support Options

Article: Q158689
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): kbualink97 word97
Last Modified: 07-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SUMMARY
=======

Microsoft Word 97 includes a number of built-in resources to help you use Word
more efficiently. These resources include the following:

- Word 97 Readme file

- Office 97 Readme file

- Office Assistant

- Help

- ScreenTips

- Getting Results

- Microsoft on the Web

NOTE: If any of the above features are not installed, rerun Setup and select the
component you want to install.

Other resources available to help you use Word include:

- Microsoft Press Books

- Microsoft Order Desk

- Microsoft Support Online

- Microsoft Technical Support

MORE INFORMATION
================

Word 97 Readme
--------------

The Wdread8.txt file contains late breaking news about installing Word 97 as well
as other general information. To locate this file, open the Office folder on the
Word 97 or Office 97 compact disc.

Office 97 Readme
----------------

The Ofread8.txt file contains late breaking news about installing Microsoft
Office 97 as well as other general information. To locate this file, open the
Office folder on the Office 97 compact disc.

Netwrk8.txt
-----------

If you have a license to install Microsoft Word 97 or Microsoft Office 97 on more
than one client computer, there are two ways you can install Office: You can
distribute the Office disks to each end user or you can install Office on a
network and have each end user install from that location. The Netwrk8.txt file
explains the second option. This file is located in the Office folder on the
Word 97 or Office 97 compact disc.

Office Assistant
----------------

Office Assistant is an animated character that provides help, advice, and
guidance. The Assistant offers tips based on the work that you are doing. When
you are in the middle of a task and need help, click Office Assistant to get the
help you need. You can also double-click Office Assistant and type a question to
get the answer you need.

To turn on Office Assistant, click the Office Assistant button on the Standard
toolbar, press F1, or click Microsoft Word Help on the Help menu. To customize
Office Assistant, click Office Assistant with the right-mouse button, and then
click Options.

Help
----

To access Help, click Contents And Index on the Help menu. The Contents tab
displays the table of contents, the Index tab displays a list of help topics,
and the Find tab offers full-text search to look up specific information based
on words or phrases you type.

ScreenTips
----------

Word uses ScreenTips to display information about specific elements, such as
comments, footnotes, endnotes, and information about tracked changes. Word also
displays the names of toolbar buttons or other screen elements in ScreenTips
when you rest the mouse pointer on any of these items. In addition, you can
access ScreenTips for screen elements by clicking What's This on the Help menu
and then clicking the screen element.

"Getting Results"
-----------------

Getting Results is a comprehensive electronic guide to using Office 97. You can
read this document using Internet Explorer, version 3.0, or any other web
browser capable of displaying frames.

NOTE: You can install Internet Explorer by double-clicking Msie30.exe (located in
the ValuPack\Iexplore folder on the Word 97 or Office 97 compact disc). You can
also download and install Internet Explorer from the Microsoft web site, located
at the following address:

  http://www.microsoft.com/ie/ie.htm

To open "Getting Results," click "Getting Results Book" on the Office Shortcut
Bar. If you are not running the Office Shortcut Bar, insert the compact disc
into your CD-ROM drive, open the Cdonline folder and then double-click the
Result97.htm file. If you are connected to a network drive, open the Microsoft
Office folder on the network, and then double- click the Result97.htm file.

NOTE: If you installed Office from compact disc and you are running the Office
Shortcut Bar but the Getting Results Book button is not available, rerun Office
Setup and select the Getting Results Book option.


Microsoft Visual Basic Help
---------------------------

Microsoft Visual Basic Help is available when you use the Microsoft Visual Basic
Editor or when you double-click the Vbawrd8.hlp file in Windows Explorer. This
component is not installed by default. To install it, rerun Setup, click
Add/Remove, and select the component you want.

Microsoft on the Web
--------------------

If you have Internet access, you can connect to the Microsoft Web site directly
from commands on the Word Help menu. On the Help menu, point to Microsoft On The
Web, and then click the category you want.

Microsoft Press Books
---------------------

A variety of books, published by Microsoft Press provide beginning, intermediate,
or advanced information about Microsoft Word or Microsoft Office. To view a list
of titles, use the following steps:

1. On the Help menu, click Contents And Index, and click the Find tab..

2. In box 1, type "Microsoft Press" (without the quotation marks).

3. In box 2, select Press.

4. In box 3, select Microsoft Press books about Word, and then click Display.

Microsoft Order Desk
--------------------

To obtain 3.5-inch fulfillment disks or other replacement disks, call the
Microsoft Order Desk at (800) 360-7561 and request the specific item. If you are
outside the United States, contact your local subsidiary. To locate your
subsidiary, see the Microsoft World Wide Offices Web site at:

  http://www.microsoft.com/worldwide/default.htm

IMPORTANT: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs
are no longer available from Microsoft. For additional information about
obtaining the Microsoft Office 97 Service Release 1 (SR-1) and Microsoft Office
97 Service Release 2 (SR-2), click the article number below to view the article
in the Microsoft Knowledge Base:

  Q192874 OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)

Microsoft Support Online
------------------------

You can access technical and support information from the Microsoft support page
located at the following Web address:

  http://www.microsoft.com/support

Microsoft Technical Support
---------------------------

For more information on contacting Microsoft Technical Support in your area,
click Contents And Index on the Help menu. On the Contents tab, double-click
Getting Help, and then double-click Technical Support.

Additional query words: 8.0 word97

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Keywords          : kbualink97 word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :

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