Q158678: Cannot Use SerialKey Device After Logging on as Different User

Article: Q158678
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbenable win95 kbEnableSight kbEnableMove
Last Modified: 17-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you click Shut Down on the Start menu and then click "Close all programs and
log on as a different user" with support for SerialKey devices enabled, your
SerialKey device may not function properly.


RESOLUTION
==========

Use one of the following methods to work around this problem:

- In the Shut Down Windows dialog box, click "Restart the computer" instead of
  "Close all programs and log on as a different user."

- Enable support for SerialKey devices after you log on as a different user. To
  do so, follow these steps:

  1. In Control Panel, double-click Accessibility Options.

  2. Click the General tab.

  3. Click the Support SerialKey Devices check box to clear it.

  4. Click Apply.

  5. Click the Support SerialKey Devices check box to select it.

  6. Click OK.

  Or, use the following steps to enable support for SerialKey devices with the
  keyboard after logging on as a different user:

  1. Press CTRL+ESC, press S, and then press ENTER to open Control Panel.

  2. Use the ARROW keys to select Accessibility Options, and then press ENTER.

  3. Press CTRL+TAB until the General tab is selected.

  4. Press ALT+U to clear the Support SerialKey Devices check box.

  5. Press ALT+A to apply the changes.

  6. Press ALT+U to select the Support SerialKey Devices check box.

  7. Press the TAB key until OK is selected, and then press ENTER.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: serialkeys

======================================================================
Keywords          : kbenable win95 kbEnableSight kbEnableMove 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.