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Q158636: STOP 0x1E in Win32k.sys Upgrading from WinNT 3.51 to WinNT 4.0

Article: Q158636
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the
following STOP error message during the initial reboot of Windows NT:

  STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004)
  KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys

This behavior can also occur when you install Windows NT service packs.

CAUSE
=====

This error message may occur if the following registry keys, installed by
PCAnyWhere, exists:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current
  Version\Winlogon\Ginadll

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current
  Version\Winlogon\OriginalGinadll

where Ginadll has a value of <Drive>\PCAnyWhere\Awgina.dll : REG_SZ.

NOTE: Please be aware of the following:

- This entry causes a replaceable logon dialog box.

- This error does not occur during a new installation of Windows NT 4.0.


RESOLUTION
==========

To resolve this problem, perform one of the following:

- Restore your previous version of Windows NT 3.51 and delete the Gina.dll
  key.

  -or-

- Install a second instance of Windows NT 3.51 and run the previous copy of
  Regedt32.exe to delete the Gina.dll key.

MORE INFORMATION
================

PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft; we
make no warranty, implied of otherwise, regarding this product's performance or
reliability.

Additional query words: pc anywhere

======================================================================
Keywords          : kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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