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Q158412: Cannot Install MSN with Proxy Server Set Up

Article: Q158412
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5,95
Operating System(s): 
Keyword(s): kbsetup kbmsnkbfaq
Last Modified: 16-JUN-2001

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The information in this article applies to:

- The Microsoft Network versions 2.0, 2.5 
- the operating system: Microsoft Windows 95 
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SYMPTOMS
========

When you attempt to install the new MSN, The Microsoft Network, you may receive
the following error message:

  Could not connect to download server, or could not complete the download.
  Setup is not complete; you must run Setup again to complete the installation.

CAUSE
=====

This behavior can occur if you have Microsoft Internet Explorer configured to
connect using a proxy server.

RESOLUTION
==========

To resolve this behavior, configure Internet Explorer to not use a proxy server.
To do so, follow these steps:

1. Right-click the Internet Explorer icon on the desktop, and then click
  Properties.

2. Click the Connection tab.

3. Click the "Access the Internet using a proxy server" check box to clear it.

4. Click OK.

You can now install MSN.

Additional query words: msn

======================================================================
Keywords          : kbsetup kbmsn kbfaq
Technology        : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5,95
Issue type        : kbprb

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