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Q158380: Application Stops Responding after Logging Off

Article: Q158380
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): WINDOWS:4.0,7.0,7.0a,7.0b; winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Office for Windows 95, versions 7.0, 7.0a, 7.0b 
- Microsoft Exchange Windows NT client, version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you log off or attempt to shut down and restart a computer running Windows
NT 4.0 with multiple Microsoft Exchange messages open, you may receive one of
the following errors:

  Application Error in Winword.exe. "This Windows application cannot respond to
  the End Task request. It may be busy, waiting for a response from you, or it
  may have stopped executing..."

-or-

  Winword.exe - Application Error. "The instruction at "0x30037757" referenced
  memory at "0x00000000". The memory could not be read."

RESOLUTION
==========

To work around this problem, perform one of the following:

- Before shutting down the computer running Windows NT, close all open Exchange
  message windows to close the hidden Microsoft Word session.

-or-

- Use the following steps to disable WordMail:

  1. In Exchange, from the Compose menu, click WordMail Options.

  2. Click to clear the 'Enable Word as Email Editor' option.

  3. Click Close.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0.


Additional query words: Shut Down Reboot Rebooting word95 word7 App Err dr watson e-mail crash logs off logged

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbOfficeSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 kbOffice95Search kbOffice95 kbZNotKeyword3 kbOffice95a kbOffice95b kbExchange400NT
Version           : WINDOWS:4.0,7.0,7.0a,7.0b; winnt:4.0
Issue type        : kbbug
Solution Type     : kbpending

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