KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q158295: XCLN: Remote Mail: The Mail Headers Could Not Be Displayed

Article: Q158295
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0
Operating System(s): 
Keyword(s): kbtool
Last Modified: 11-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you click Remote Mail on the Tools menu in Microsoft Exchange Server, you
may receive one of the following error messages:

  The mail headers could not be displayed. Internal MAPI error while
  establishing remote interface MAPI 1.0 - 839 - [80004005]

OR

  Microsoft Exchange
  The mail headers could not be displayed. Internal mapi error : there is a
  communication problem between this application and the service provider.
  Restart the application.

OR

  The item could not be displayed. The action could not be completed. Microsoft
  Exchange Client - 9997 - [80070005]

NOTE: "Sync all folders" appears to function properly. Connecting with Windows 95
dial-up networking (DUN) first and then starting Microsoft Exchange Server
online also works correctly.

CAUSE
=====

These errors can occur if your computer name contains the "at sign" (@). The
first error message listed above occurs when you try to use the Remote Mail
feature in Microsoft Exchange. The second error message occurs when you send a
message with The Microsoft Network Online Service information service installed
in your default profile.

RESOLUTION
==========

Remove the at sign from your computer name. To do so, follow these steps:

1. In Control Panel, double-click Network.

2. Click the Identification tab.

3. Change the computer name so that it does not contain the "@" character, and
  then click OK.

4. When you are prompted to restart your computer, do so.


Additional query words:

======================================================================
Keywords          : kbtool 
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.