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Q158220: Mac Encarta 97: Problems Using Non-Apple CD-ROM Drivers

Article: Q158220
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; MACINTOSH:1.0
Operating System(s): 
Keyword(s): kbenv kbhw kbmm kbHardwarekbfaq
Last Modified: 09-MAY-2002

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Macintosh 
- Microsoft SideWinder 3D Pro for Macintosh, version 1.0 
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SYMPTOMS
========

You experience one of the following symptoms:

- Setup hangs
- Sound or music skips
- Program hangs
- Disc swapping fails

This occurs if you are using an FWB CD-ROM ToolKit.

CAUSE
=====

You are not using an Apple CD-ROM driver to access your CD-ROM drive.


NOTE: These symptoms can also occur if you are running the program over the
network and you do not have an Apple CD-ROM driver loaded.

Additional Causes:

The memory settings are not optimal for the Macintosh.

In 68000 Macintoshes, this can occur if:

- Virtual Memory is off.
- 32 bit addressing is off.
- Disk Cache is set too high.
- RAM Disk is on.

In Power Macintosh Computers, this can occur if:

- Virtual Memory is off.
- Modern Memory Manager is off.
- Disk Cache is set too high.
- RAM Disk is on.

RESOLUTION
==========

Upgrade to the newest version of your CD-ROM driver. For more information about
updated drivers, contact the manufacturer of your CD-ROM.

  -Or-

Adjust your computer memory settings:

1. On the Apple Menu, click Control Panels.

2. Double-click the Memory Control Panel.

3. In the Memory Control Panel, make sure the settings match the following:

  68000 Macintosh Computers
  -------------------------

   - Disk Cache: 96K
   - 32 Bit Addressing: On (you may not see this option)
   - Virtual Memory: On
   - RAM Disk: Off

  Power Macintosh Computers
  -------------------------

   - Disk Cache: 96K
   - Modern Memory Manager: Off (you may not see this option)

     NOTE: You may also try to turn this option On if it was previously Off

   - Virtual Memory: On
   - RAM Disk: Off

NOTE: If the program works after making the changes above, try to increase the
Cache size to equal 32K for each MB of RAM installed.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm FWB CDROM CD ROM CD-ROM Toolkit Power Computing Power-Computing macmm

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Keywords          : kbenv kbhw kbmm kbHardware kbfaq
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbMSHardwareSearch kbEncartaSearch kbSideWinder3DProMac kbEncartaEnCyc1997Mac kbSidewinderSearch
Version           : :1997 edition; MACINTOSH:1.0
Issue type        : kbprb

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