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Q158218: INFO: Support Options for Visual SourceSafe

Article: Q158218
Product(s): Microsoft SourceSafe
Version(s): WINDOWS:4.0,4.0a,5.0,6.0
Operating System(s): 
Keyword(s): kbSSafe400 kbSSafe500 kbSSafe600
Last Modified: 31-OCT-2001

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The information in this article applies to:

- Microsoft Visual SourceSafe for Windows, versions 4.0, 4.0a, 5.0, 6.0 
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SUMMARY
=======

The purpose of this article is to inform customers of the support options
available for Visual SourceSafe.

MORE INFORMATION
================


The Online Help, Readme.wri file, and product manuals are supplied with Visual
SourceSafe and contain a wealth of information that could help to answer
questions you may have or resolve problems you may encounter. Additional sources
of information or support are listed below.

Readme.wri
----------

The Readmi.wri is located in the root of the SourceSafe directory. This file
contains helpful information about installation, documentation notes, new
features, and additional tips. If you do not have this Readme.wri, it is
available in sections from the Microsoft Knowledge base. These articles can be
found by entering "Readme.wri" as the words to search for on the Microsoft
SourceSafe Knowledge Base Web page.

Microsoft Knowledge Base
------------------------

The Microsoft Knowledge Base is available on the following Web site:

  http://msdn.microsoft.com/support

This is a database of informative technical articles written by Microsoft Support
Engineers addressing product support issues.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q129725 Obtaining Knowledge Base Articles on the World Wide Web


SourceSafe Home Page
--------------------

Go to the SourceSafe home page at www.microsoft.com/SSafe for many support
options such as frequently asked questions (FAQs), Knowledge Base articles, and
product and technical information. Additionally, go to:

  http://support.microsoft.com/support/ssafe/

to view Visual SourceSafe buglists, fixlists, error messages, bug reporting Web
pages, and other helpful support tools.

Peer-to-Peer Newsgroups
-----------------------

Peer-to-Peer Newsgroups (news:Microsoft.public.visualsourceSafe) are online
conversations among users of Visual SourceSafe.

Microsoft Developers Network (MSDN) CD-ROM
------------------------------------------

MSDN is a paid subscription service and contains developer product Knowledge Base
articles, selected Microsoft Software Library files, and other technical
documentation. MSDN is distributed quarterly.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q110105 How to Join Microsoft Developer Network (MSDN)


TechNet CD-ROM
--------------

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft products. On each Microsoft TechNet CD-ROM, you
will find the Microsoft Knowledge Base, Microsoft Software Library, white
papers, networking information, and other valuable resources. TechNet is
distributed monthly and is available by paid annual subscription. For TechNet
ordering information, call (800) 344-2121.

Suggestions for Product Improvement
-----------------------------------

Suggestions for product improvement can be submitted by doing one of the
following:

- Submit your feedback through the Web by choosing the feedback button on
  www.microsoft.com/SSafe.

- Fax the suggestion to us at (425) 936-7329.

- Send a letter to:

  Attn: Microsoft Wish
  One Microsoft Way
  Redmond WA, 98052

- Contact the Microsoft Wish Line at (425) 936-WISH (9474).

Microsoft Press and Other Third Party Books
-------------------------------------------

Books are generally a good source of technical and "how to" information. Contact
Microsoft Press at www.msdn.microsoft.com/mspress or call (800) MS-PRESS
(677-7377) for a complete listing of available books. Currently, there are no
books from Microsoft Press that deal exclusively with SourceSafe, but you may
find Visual C++ or Visual Basic books helpful if you are dealing with
integration issues. If you are using SourceSafe integration under Visual Basic,
there are several books that may be helpful. Two books are:

  "Database Developer's Guide with Visual Basic 4"
  by Roger Jennings
  Copyright 1996, Sams Publishing
  ISBN: 0-672-30652-2
  Chapter 24 is Managing Large Projects with Visual SourceSafe 4.0, pp.815-843

  "Visual Basic 4 Enterprise Development"
  by Craig Goren, James Schmelzer and Jeffrey Smith
  Copyright 1996, Que Publishing
  ISBN: 0-7897-0099-9
  Chapter 19 is Version Control and Team Development, pp. 643-726

The books included here have been authored by writers independent of Microsoft;
we make no warranty, implied or otherwise, regarding the information contained
in these books.


Support Professionals can be reached at (425) 635-7014. Currently, two free
support incidents are offered to SourceSafe customers. Numerous paid support
options are available. They can be explained by a Microsoft Service
Representative at (425) 635-7014. These support options are subject to change.

For more information on your support options for this product, please refer to
Support Options by Product online at:

  http://www.msdn.microsoft.com/support

Bug Reporting
-------------

Visual SourceSafe anomalies can be submitted by using the Online form on the
following Web site:

  http://support.microsoft.com/support/ssafe

Additional query words: kbdss

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Keywords          : kbSSafe400 kbSSafe500 kbSSafe600 
Technology        : kbSSafeSearch kbAudDeveloper kbSSafe600 kbSSafe400 kbSSafe400a kbSSafe500
Version           : WINDOWS:4.0,4.0a,5.0,6.0
Issue type        : kbinfo

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