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Q158211: SNA Server Logs Event 579, 699 Followed by Connection Failure

Article: Q158211
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.1,2.11,2.11 SP1
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 2.1, 2.11, 2.11 SP1 
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SYMPTOMS
========

An SNA Server connection changes from Active to Inactive status and cannot be
reactivated. This causes all users who are using this connection to lose their
sessions. The following events are logged in the Microsoft Windows NT
Application Event Log (in the following order):

  Event ID: 579
  Source: SNA Server
  Description: Source and destination incompatibility, Message = <aa,bb>,
  Parameters = <cc,dd>

  Event ID: 699
  Source: SNA Server
  Description: Invalid message: MsgType 16, MhType 1
  Message Header: <data>

The following events may also be logged, following the 579 and 699 errors:

  Event ID: 360
  Source: SNA Server
  Description: (B4A) Unexpected error logged

  Event ID: 39
  Source: SNA Server
  Description: Connection <name> failed: No link service available

NOTE: This problem occurs more frequently when you connect over the SNA Server
NetWare IPX/SPX client interface.

CAUSE
=====

If the SNA Server receives notification that an SNA client LAN session has
ended, at the same time when a message is being sent to an SNA Server link
service, an internal SNA Server addressing problem occurs, causing the
underlying link service to fail.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
2.1, 2.11, and 2.11 Service Pack 1. This problem was corrected in the latest
Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K


Additional query words: sp1 prodsna

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Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ211 kbSNAServ210 kbSNAServ211SP1
Version           : WINDOWS:2.1,2.11,2.11 SP1
Issue type        : kbbug
Solution Type     : kbfix

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