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Q158090: Setup Runs Slowly; Virus Extension Loaded

Article: Q158090
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; MACINTOSH:
Operating System(s): 
Keyword(s): kbfaq
Last Modified: 24-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Macintosh 
- Microsoft Encarta 98 Encyclopedia for Macintosh 
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SYMPTOMS
========

When you install Microsoft Encarta 97, installation takes a very long time to
complete, or it does not complete.

CAUSE
=====

A virus protection program may be running while you are trying to install
Encarta.

RESOLUTION
==========

Turn off the virus protection program until you finish the installation.

To turn off virus protection, use the Extension Manager. You can also use a
similar program that allows you to selectively disable extensions and control
panels.

MORE INFORMATION
================

Virus detection programs may report errors when you try to install software
because they are loaded into memory and they monitor any changes to the system.
Sometimes the actions of a setup application make the virus detection program
think the setup application is a virus. For example, this can occur when the
installation software adds items to the System Folder, or changes preferences.

Additional query words: 1997 1998 multi media multimedia multi-media mmtitles kbmm macmm kbimu mm

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Keywords          :  kbfaq
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997Mac kbEncartaEnCyc1998Mac
Version           : :1997 edition; MACINTOSH:
Issue type        : kbprb

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