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Q158078: Configuring an HP JetDirect EX Plus 3 Interface Card

Article: Q158078
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When a Hewlett-Packard (HP) JetDirect EX Plus 3 (multiple port) interface card
is incorrectly configured, all print jobs print to the first printer.

CAUSE
=====

This can be caused by having uppercase letters or spaces in the port name. These
cards are case-sensitive. If DLC protocol is used instead of TCP/IP, this will
also cause all jobs to go to only one printer.

RESOLUTION
==========

To resolve this problem, use one of the following methods:

- Configure the printers to use TCP/IP instead of DLC.

- When adding a Hewlett-Packard Network Port, in the Name box use only
  lowercase letters with no spaces. For example, use raw1, raw2, and raw3 or
  text1, text2, and text3.

  NOTE: The port names must have the sequential numeric value of 1, 2, 3 after
  the lowercase name in order for all three ports to be used.

MORE INFORMATION
================

The Hewlett-Packard (HP) JetDirect EX Plus 3 interface card is manufactured by
Hewlett-Packard, Inc., a vendor independent of Microsoft; we make no warranty,
implied or otherwise, regarding this product's performance or reliability.

Additional query words: hp
======================================================================
Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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