KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q158019: SMS: Quick Windows Viewer Unavailable on RC French WinNT Client

Article: Q158019
Product(s): Microsoft Systems Management Server
Version(s): 1.2,1.2 SP1
Operating System(s): 
Keyword(s): kbenv kbnetwork kbtshoot kbusage smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.2, 1.2 SP1 
-------------------------------------------------------------------------------

SUMMARY
=======

The Quick Windows Viewer remains unavailable when you try to remotely control a
computer running Windows NT 4.0 (Build 1381, U.S. or French version) that is
both configured with the French Regional Settings and located in a domain other
than the one containing the computer running Systems Management Server 1.2 (U.S.
or French version).

CAUSE
=====

This problem occurs when all of the following conditions are true:

- Either the Windows NT 4.0 client or the computer running Systems Management
  Server on Windows NT 4.0 are configured with the French regional settings.

- These two computers are located in different domains, without a trust
  relationship.

- These two computers attempt to use the same user account with a different
  password.

WORKAROUND
==========

To work around this problem, do any of the following:

- Use the same user account and password.

- Use the trust relationship (for example, DOMAIN2 trusts DOMAIN1) and include
  the DOMAIN1\MFST user account to the local administrator's group of DOMAIN2.

- Use the English regional settings.


Additional query words: SP1

======================================================================
Keywords          : kbenv kbnetwork kbtshoot kbusage smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120 kbSMS120SP1
Version           : :1.2,1.2 SP1
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.