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Q157867: Writer 2: Cannot Open Artwork with Real-Mode CD-ROM Drivers

Article: Q157867
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kberrmsgkbfaq
Last Modified: 12-JUN-2001

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The information in this article applies to:

- Microsoft Creative Writer for Windows, version 2.0 
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SYMPTOMS
========

In Creative Writer 2, when you try to create a new document from one of the
templates, insert music, or change a theme, you may receive the following error
message:

  Could not open a piece of artwork...

CAUSE
=====

This error message may occur if your computer is using real mode drivers to
access the CD-ROM drive. When you choose to insert an object, Creative Writer
attempts to load it from the compact disc using a long file name. If the CD-ROM
driver does not support long file names, the file may not be found.

RESOLUTION
==========

To resolve this issue, obtain the most recent version of protected mode drivers
for your CD-ROM drive from your hardware manufacturer.

If you have difficulty accessing your CD-ROM drive from a Command prompt, please
see the following article in the Microsoft Knowledge Base:

  Q135174 Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

Additional query words: 2.00 mskids max writer cw2 cw2.0 2 CD-ROM CD ROM NT4 compact disc disk

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Keywords          : kberrmsg kbfaq
Technology        : kbHomeProdSearch kbCreativeWriter200
Version           : WINDOWS:2.0
Issue type        : kbinfo

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