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Q157848: Custom Forms Not Available for Panasonic KXP-1124i

Article: Q157848
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you create a custom form in Server properties in the Printers folder for
your Panasonic KXP-1124i printer, the custom form may not be available to be
assigned to any tray in the properties for your printer.


CAUSE
=====

This behavior can occur if the custom form that you created has a width greater
than eight inches.

RESOLUTION
==========

To resolve this issue, use either of the following methods:

- Obtain the fix described below, or obtain the next Service Pack when it
  becomes available.

- Edit the form so that its width is equal to or less than eight inches. To do
  so, follow these steps:

  1. Click the Start button, point to Settings, and then click Printers.

  2. Click your printer, and then click Server Properties on the File menu.

  3. Click the custom form in the Forms On <ComputerName> box.

  4. Change the Width setting to be equal to or less than eight inches.

  5. Click Save Form, and then click OK.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  ARTICLE-ID: Q157172
  TITLE : How to Create Custom Forms in Windows NT 4.0

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For
information about obtaining the Service Pack, query on the following word in the
Microsoft Knowledge Base:

  servpack


Additional query words: prodnt

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Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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