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Q157830: SMS: Remote Ctl. With FR Regional Setting 1.2 SP2 - Grey Viewer

Article: Q157830
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP2
Operating System(s): 
Keyword(s): kbenv kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 SP2 
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SYMPTOMS
========

The Quick Windows Viewer appears "empty" and the background color is grey when
attempting to remotely control a Windows NT 4.0 Client from a Windows NT 4.0
Systems Management Server 1.2 Service Pack 2 Server when the Regional Settings
of one machine are set to US and the other one are set to Regional Settings FR
(Frantais - standard). If you try to resize the Quick Windows Viewer, it
automatically resizes as a "small" window.

WORKAROUND
==========

To work around this problem, obtain the hotfix mentioned below.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 Service Pack 2. This problem was corrected in the latest Microsoft
Systems Management Server 1.2 U.S. Service Pack. For information on obtaining
the service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K

Additional query words: prodsms helpdesk rc grey Francais

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Keywords          : kbenv kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120SP2
Version           : :1.2 SP2
Issue type        : kbbug
Solution Type     : kbfix

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