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Q157777: WD97: Conversion Wizard Quits If Convert8.dll Is Missing

Article: Q157777
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta kbconversion
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click the Browse button to select a folder while running the Conversion
Wizard, the Conversion Wizard abruptly closes.

CAUSE
=====

The Convert8.dll file is missing. This file is typically installed in the
\Program Files\Microsoft Office\Office folder.


WORKAROUND
==========

To work around this problem, choose one of the following methods:

Method 1
--------

Locate and copy the Convert8.dll file into the \Program Files\Microsoft
Office\Office folder.

Method 2
--------

Rerun Word 97 (or Office 97) Setup in maintenance mode and click Reinstall.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: 8.0 word8 word97 convert8.wiz dissapear disappear

======================================================================
Keywords          : kbdta kbconversion 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug

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