KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q157502: License Logging Service May Fail to Start

Article: Q157502
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to start License Logging Service, it fails and you may receive a
Dr. Watson error.

CAUSE
=====

This error is usually caused by corrupted data in the data files that License
Logging Services uses to track license information.

RESOLUTION
==========

To reset License Manager, follow the instructions listed in the following
article in the Microsoft Knowledge Base:

  ARTICLE-ID: Q153140
  TITLE : How to Reset License Manager Information

Microsoft Windows NT Server version 4.0 has improved routines that create and
maintain the data files. It is suggested that if this continues to be a problem,
either upgrade to version Windows NT 4.0 or disable the License Logging Service
command on the Services menu in Control Panel until an upgrade to Windows NT 4.0
is completed.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows NT version
3.51. We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt llssrv llsmgr llsuser.lls llsmap.lls cpl.cfg ntdomain
======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : 3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.