Q157292: WD97: Hangs When Printing Multiple Open Documents

Article: Q157292
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbualink97
Last Modified: 14-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you open multiple documents in Word and then attempt to print them from the
Open dialog box, Word stops responding (hangs).

NOTE: Word may print one of the documents; however, Word then stops responding
and prints no other documents.

WORKAROUND
==========

First, use the following steps to close Word:

1. Press CTRL+ALT+DEL to display the Close Program dialog box.

2. Click Microsoft Word and click End Task.

  When you are prompted to close the program, click End Task.

To print the documents from Word, use one of the following methods:

Method 1:

Do not open the documents in Word before you print them.

1. On the File menu, click Open, and then select the documents you want to
  print.

2. Right-click the selection (or click Commands and Settings) and click Print.

Method 2:

Open and print each document individually.

STATUS
======

Microsoft has confirmed this to be a problem in the products listed at the
beginning of this article.


MORE INFORMATION
================

In Microsoft Word 97 for Windows, you can select multiple documents in the Open
dialog box. You can print the selected documents without opening the documents
by clicking Commands and Settings, and clicking Print.

If the selected documents are already open in Word and you try to print the open
documents from the Open dialog box, Word stops responding. Word prepares to
background print the documents but then stops responding.


Additional query words: 8.0 word8 word97 locked lock freeze frozen hung

======================================================================
Keywords          : kbualink97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.