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Q157230: DisKeeper 1.1 Causes Errors During Windows NT 4.0 Upgrade

Article: Q157230
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kb3rdparty kbsetup
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you are upgrading a computer to Windows NT 4.0, you may receive the
following error message:

  The procedure entry point NTDiskeeper could not be located in the dynamic
  link library Ntdll.dll.

This error can be generated by either the Dkfat.exe or Dkntfs.exe module, and can
occur even if the services are stopped before you begin the upgrade process.

CAUSE
=====

This behavior can occur if you are upgrading a computer on which DisKeeper 1.1
by Executive Software is installed. DisKeeper 1.1 replaces the Windows NT kernel
with a modified version.

RESOLUTION
==========

To work around this behavior, uninstall DisKeeper 1.1 before you upgrade the
computer to Windows NT 4.0.

MORE INFORMATION
================

Executive Software has announced an updated version of DisKeeper that is
designed for Windows NT 4.0. For additional information, please contact
Executive Software.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or other- wise, regarding
this product's performance or reliability.

Additional query words: prodnt

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Keywords          : kb3rdparty kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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