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Q157014: XFOR: IMC Deletes Mail in MTS-OUT if no Code Page on MIME Tab

Article: Q157014
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 13-JAN-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

If a code page is chosen that is not configured on the MIME Types tab of the
Microsoft Exchange Internet Mail Connector's (IMC) property page, outbound mail
will be deleted from MTS-OUT without a notification to the IMC Administrator or
the originator. The originator will believe that the message has been delivered,
but it will never arrive.

CAUSE
=====

Windows NT has been configured to use a specific code page, but the IMC has not.
The errors generated cause the IMC to delete the outbound message from
\exchsrvr\imcdata\out.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base:

  " SERVPACK" (without the quotation marks)

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0

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