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Q156986: Error Message: The Computer You’re Dialing in to Cannot…

Article: Q156986
Product(s): The Microsoft Network
Version(s): 2.6,5,5.0,5.01,5.1,5.2,5.5
Operating System(s): 
Keyword(s): kberrmsg kbtool dun msiew95 kbDialUp
Last Modified: 06-AUG-2002

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The information in this article applies to:

- MSN versions 2.6, 5.0, 5.1, 5.2 
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 95 
- Microsoft Internet Explorer versions 5, 5.01, 5.5 for Windows 98 
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SYMPTOMS
========

When you are using MSN, The Microsoft Network, as your Internet service provider
and you start the MSN Dial-Up Networking connection to connect to the Internet,
you may receive the following error message:

  Dial-Up Networking
  The computer you're dialing in to cannot establish a Dial-Up Networking
  connection.
  Check your password, and then try again.

CAUSE
=====

The MSN connection requires your user name to be entered using the "MSN/<user
name>" format. If the "MSN/" prefix is missing, you receive the error
message.

RESOLUTION
==========

Change your user name in the MSN Dial-Up Networking connection to use the
"MSN/<user name>" format, where <user name> is your MSN member ID.
To do this, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up
  Networking.

2. Double-click MSN and MSN Backup (for advanced use only), if present.

3. Type your MSN user name as "MSN/<user_name>" (without the quotation
  marks). Substitute your MSN member ID for <user_name>.

4. In the Password box, type your MSN password and then click Connect.


Additional query words: kbimu

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Keywords          : kberrmsg kbtool dun msiew95 kbDialUp 
Technology        : kbIEsearch kbMSNSearch kbIE95Search kbIE500Search kbZNotKeyword3 kbIE98Search kbIE500Win95 kbIE550Win95 kbIE500Win98 kbIE501Win98 kbIE550Win98 kbIE501Win95 kbMSN520 kbMSN510 kbMSN500 kbMSN260 kbIE550Search
Version           : :2.6,5,5.0,5.01,5.1,5.2,5.5
Issue type        : kbprb

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