KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q156715: XADM: Unable to Back Up Exchange on Remote Server from NT 4.0

Article: Q156715
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-FEB-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you run the Ntbackup utility on a Windows NT 4.0 computer and you try to
back up a remote Microsoft Exchange server, the backup fails with abnormal
termination while backing up the files. It always fails on the second file while
backing up either the directory or the Information Store (IS).

CAUSE
=====

The end point mapper for the Remote Procedure Call (RPC) connection to the
remote server was not validated.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base:

  " SERVPACK" (without the quotation marks)

NOTE: This fix is included in SP5 for Windows NT 4.0.


MORE INFORMATION
================

An error is generated in the Event Log Viewer under the Application log. the
event ID is 8010 and the description is as follows:

  The Microsoft Exchange services returned 102 from a call to BackupRead()
  data.



Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.