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Q156681: Remote Access Errors 657 and 659 with Dial-Up Networking

Article: Q156681
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

If you use a script to connect to a remote server with Dial-Up Networking, you
may receive one of the following error messages:

  Error 657: The device.INF file could not be opened.

-OR-

  Error 659: The media.INI file refers to an unknown device name.

CAUSE
=====

These errors can occur if one or more of the remote access configuration files
is missing or damaged.


RESOLUTION
==========

WARNING: If you have modified the original configuration files for the Remote
Access service in any way, you should back up the files before proceeding. For
example, if you modified the Modem.inf file to add information for an
unsupported modem, or if you modified the Switch.inf file to create a script to
connect to your Internet service provider (ISP), make sure to back up these
files.

To resolve this issue, replace the damaged files by removing and reinstalling the
Remote Access service.


MORE INFORMATION
================

When you receive one of the error messages stated above, you can click Redial,
Cancel, or More Info. If you click More Info, you see the following
information:

  One of the Remote Access configuration files probably contains invalid
  information. The easiest way to resolve this problem is to reinstall Remote
  Access.

  If you are using a modem that is not supported by Remote Access, switch to a
  supported modem, or see Overview of Modem Script File for information about
  modifying the modem script file for your modem. The Remote Access script
  files (PAD.INF, MODEM.INF, and SWITCH.INF) are in the \SYSTEM32\RAS
  subdirectory of your Windows NT directory.


Additional query words: prodnt dun ras

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Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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