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Q156674: Magic School Bus: Black Screen Before Microsoft Logo with SB 16

Article: Q156674
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbhw kbsound kbHardware
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Human Body for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores Inside the Earth for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Ocean for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Rainforest for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0 
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SYMPTOMS
========

When you start Explores In the Age of Dinosaurs, your system may stop responding
(hang) on the black screen prior to the Microsoft logo if you are running with a
SoundBlaster 16 and the SoundBlaster 16 version 4.0 sound drivers included with
Microsoft Windows 95.

CAUSE
=====

The following versions of the SoundBlaster 16 sound drivers cause this problem:

  SB16SND.DRV   -   4.00
  SB16.VXD      -   4.00.493

RESOLUTION
==========

To resolve this problem, update to the latest version of the SoundBlaster 16
drivers from Creative Labs:

- Creative Labs Web Site: http:// www.soundblaster.com

- Creative Labs Technical Support: (405) 742-6655


MORE INFORMATION
================

If you continue to experience this problem, please see the following article(s)
in the Microsoft Knowledge Base:

  Q154321 MSB Dinosaurs: Hangs at a Black Screen on Startup

Additional query words: kids mskids msb frizz kbmm multimedia multi- media multi msbearth

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Keywords          : kbhw kbsound kbHardware 
Technology        : kbHomeProdSearch _IKkbbogus kbZNotKeyword kbKidsSearch kbScholasticHuman kbScholasticOcean kbScholasticSolar kbScholasticDinosaurs kbScholasticEarth kbScholasticRainForest kbMSBSearch
Version           : WINDOWS:1.0
Issue type        : kbprb

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