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Q156607: HP OEM Matrox Ultima Plus Video Card Causes WinNT to Hang

Article: Q156607
Product(s): Microsoft Windows NT
Version(s): WinNT:3.5,3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
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SYMPTOMS
========

Hewlett-Packard systems using the OEM MATROX Ultima Plus video card may stop
responding intermittently when running 16-bit applications under Windows NT. The
following error occurs at random times:

  An error has occurred in your application

After this error occurs, the system may stop responding, requiring you to restart
Windows NT.


CAUSE
=====

This problem may be caused by the Hewlett-Packard OEM version of the MATROX
Ultima Plus Video card with the following DAC Type:

  DAC: TI TVP3020

NOTE: The Hewlett-Packard OEM version of the MATROX Ultima Plus Video card with
DAC Type TI TVP3026 does not experience this problem.

Perform the following steps to view the DAC Type:

1. Click the Start button, point to Settings, click Control Panel, and then
  double-click Display.

2. Click the Settings tab, and then click Display Type.

RESOLUTION
==========

To resolve this problem, use one of the following workarounds:

- Contact MATROX Technical Support for an updated Mgs.sys device driver for
  Windows NT 3.51. However, all video device drivers were re-written to run in
  kernel-mode under Windows NT 4.0 and there are no updated drivers available
  from MATROX to correct this problem for Windows NT 4.0 at this time.

-or-

- Replace the video card with another type or manufacturer.

For further information, please see the following article in the Microsoft
Knowledge Base:

  ARTICLE-ID: Q137476
  TITLE : NTVDM Error with MATROX Video Card

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

MORE INFORMATION
================

The MATROX Ultima plus video cards are manufactured by MATROX, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

======================================================================
Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : WinNT:3.5,3.51,4.0
Issue type        : kbbug

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