KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q156577: WD97: Why You Are Unable to Recover a Lost Document

Article: Q156577
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbualink97 word97kbfaq
Last Modified: 14-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------


SYMPTOMS
========

Word may be unable to automatically recover your document after Word shut down
unexpectedly.

CAUSE
=====

This problem may occur when any of the following conditions are true:

- An AutoRecover file has not been created yet.

  By default, an AutoRecover file will not be saved until ten minutes after you
  start work on it. After ten minutes, the AutoRecover file is created. If a
  failure shuts down Word prematurely, Word will use the AutoRecover file to
  recover the document.

  -or-

- An AutoRecover file is deleted after the document has been saved.

  A new AutoRecover file is not created until after the next AutoRecover
  duration (by default: ten minutes after you start working on the document).

  -or-

- The document was closed and changes were not saved.

  Once a document has been closed, the AutoRecover file is deleted. There is no
  way to recover the document once the file has been closed and changes were
  not saved.

WORKAROUND
==========

To change the AutoRecover Save duration, follow these steps:

1. On the Tools menu, click Options, and then click the Save tab.

2. In the "Save AutoRecover Info Every" box, change the number to the desired
  time interval between AutoRecover saves, and click OK.

NOTE: AutoRecover is not a substitute for saving your document. When you use
AutoRecover, Word creates a temporary file to recover your document if Word
shuts down unexpectedly. You must still save your document in order to retain
your changes.

MORE INFORMATION
================

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q156573 WD97: How to Recover Text from Any File

Additional query words: crashed hung locked corrupt frozen tshoot

======================================================================
Keywords          : kbualink97 word97 kbfaq
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.