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Q156472: Incorrect Error on Dial-In Only Server

Article: Q156472
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbnetwork kbsetup
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

The following error message can appear on a dial-in only RAS server:

  The xxxx protocol can not be selected because it is not installed or it is
  disabled for Remote Access. To change, in Control Panel start Network, choose
  Services page, Remote Access Properties, and press the Network button.

This error message is incorrect.

CAUSE
=====

If you configure a RAS server for dial-in only, start Dial-Up Networking (to
dial out), and select a protocol under the server tab (independent of the
dial-up server type chosen), you get an error message incorrectly saying that
you don't have the protocol installed or you don't have the protocol enabled for
RAS.

Because dial-out is disabled on the computer, the error message should be
something like the following (which you might see if the Dial-Up Networking tool
is started from Accessories):

  This server is configured to be a dial-in only server. You cannot use phone
  book to configure dial-out options. Please contact your administrator for
  more information.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are
researching this problem and will post new information here as it becomes
available.

Additional query words: prodnt RAS
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Keywords          : kbnetwork kbsetup 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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