Q156348: Memory-Related Performance Counters Show Zero Values

Article: Q156348
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you add one of the following counters of the Server service to your
Performance Monitor view on Windows NT Server 4.0, you will see that the
counters are always zero, even though the Server service always allocates some
memory:

  Pool Nonpaged Bytes
  Pool Nonpaged Failures
  Pool Nonpaged Peak
  Pool Paged Bytes
  Pool Paged Failures
  Pool Paged Peak

If you check the Performance Monitor with Windows NT Server 3.51, or Windows NT
Workstation 3.51 or 4.0, you will always receive nonzero values.

CAUSE
=====

The server does not track the amount of memory allocated when it is allowed to
allocate an infinite amount of memory. This is always the case for Windows NT
Server.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time   Version        Size     File name
  ----------------------------------------------------
  11/19/2001  18:00  4.0.1381.7110  231,120  Srv.sys



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

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Keywords          : kbenv 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0

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