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Q156324: Device Failure Message with Microchannel Network Adapter

Article: Q156324
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbhw kbnetwork kbHardware
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you start Windows NT on a computer with a microchannel (MCA) network
adapter, you may receive the following error message:

  At least one service or driver failed during system startup.
  Use Event Viewer to examine the event log for details.

When you look at the event log, you see the following entry:

  Event ID: 7000
  Source: Service Control Manager
  Description: A device connected to the system is not functioning.


After you log on to the computer, you may have no network access through one or
more of the microchannel network adapters.

CAUSE
=====

The MCA Setup program and the adapter's Oemsetup.inf file identify the slots on
an MCA bus differently than the Windows NT hardware abstraction layer (HAL). The
Windows NT HAL identifies the slots beginning with 0 (for example, physical slot
1 is SlotID 0), but the MCA setup program and the Oemsetup.inf file start with
1.

RESOLUTION
==========

This problem has been fixed in the file NDIS.SYS contained in Windows NT 4.0
Service Pack 2.0 and later service packs.

If after applying Service Pack-2 you still have the failure please refer to
Knowledge base article:

  ARTICLE-ID: Q167632
  TITLE : MCA Network adapter fails after applying NT V4.0 SP2

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Version 4.0. This
problem has been corrected in the latest U.S. Service Pack for Windows NT
version 4.0. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

MORE INFORMATION
================

Non-MCA buses are not affected by this problem. The following MCA network
adapters are known to be affected:

- 3Com 3C527 Etherlink MC/32

- IBM Streamer adapters

- Cabletron F30xx FDDI

- NCR Starlan TR, NCR Wavelan

- SysKonnect FDDI


Additional query words: prodnt micro-channel netcard hotfix Dual Lan Token Ring STREAM.SYS lanstreamer

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Keywords          : kbhw kbnetwork kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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