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Q156108: Encarta 97: Lookup Reference Fails with Office, Works, Word

Article: Q156108
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; WINDOWS:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-APR-2001

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Office for Windows 95 Professional edition 
- Microsoft Office for Windows 95, Standard edition 
- Microsoft Works for Windows 95, version 4.0, version 4.0 
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SYMPTOMS
========

When you use the Lookup Reference tool in Microsoft Office or Microsoft Works to
open Encarta, the feature does not work. In Works, you may hear a system error
"ding" sound.

In Word, the following error message appears:

  Encarta Encyclopedia cannot start
  Unable to complete this action while Encarta Encyclopedia windows are open.
  Close any open dialog boxes or screens in Encarta Encyclopedia, then try
  again.

CAUSE
=====

Encarta is displaying a modal (active) dialog box. You need to close Modal
dialog boxes before you open other dialog boxes, such as the Encyclopedia
screen. An example of a modal dialog is the Encarta Media Gallery. You must
close this box before Lookup Reference works.

RESOLUTION
==========

To resolve this problem, do the following:

1. Click OK to clear the error message. If you do not see the error message,
  press and hold down the ALT keyboard key then press the TAB key (ALT+TAB)
  repeatedly until you see the error message. Click OK.

2. Close the open dialog box or Encarta screen, for example, the Media Gallery.

3. Use the ALT+TAB key combination to return to the referring program. Try the
  Lookup Reference feature again.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm hang stay current reef w_works

======================================================================
Keywords          :  
Technology        : kbOfficeSearch kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbOffice95Search kbZNotKeyword3 kbWorks400 kbEncartaEnCyc1997
Version           : :1997 edition; WINDOWS:4.0

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