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Q155902: WD97: Wrong Feed Method Selected Using HP LaserJet 4 Driver

Article: Q155902
Product(s): Word 97 for Windows
Version(s): WINDOWS:95,97
Operating System(s): 
Keyword(s): 
Last Modified: 01-JUN-2001

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The information in this article applies to:

- Microsoft Word 97 for Windows 
- the operating system: Microsoft Windows 95 
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SYMPTOMS
========

The wrong feed method options are selected by default on the Printing Options
tab in the Envelope Options dialog box. (To locate this dialog box, click
Envelopes and Labels on the Tools menu.)

This problem does not occur if you run Word 97 on Microsoft Windows NT 4.0.

CAUSE
=====

You are using the Hewlett-Packard LaserJet 4 printer driver version 3.78 which
ships with Windows 95.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.


WORKAROUND
==========

To work around this problem, do the following.

1. On the Tools menu, click Envelopes and Labels.

2. Click the Envelopes tab.

3. Click the Options button.

4. Click the Printing Option tab.

5. In the Printing Options dialog box, select the left portrait icon (5th icon
  from the left), select the Face Up option, and clear the Clockwise Rotation
  option.

Additional query words: 8.0 word8 word97

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Keywords          :  
Technology        : kbOSWin95 kbWordSearch kbOSWinSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:95,97

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