KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q155859: XCLN: Err Msg: The Following Unrecoverable Error Has Occurred

Article: Q155859
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 06-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
-------------------------------------------------------------------------------

SUMMARY
=======

After you do a full install, with no errors, of the Microsoft Exchange Windows
95 client, you get the following error message when you run Microsoft Exchange
and attempt to create a Microsoft Exchange profile:

  The following unrecoverable error has occurred:

  The .dll file for this service is either damaged or could not be found.

CAUSE
=====

The Fax Service that came with the Windows 95 operating system was previously
installed. In the Profile properties dialog box, the Fax Service check box is
already selected ("checked"), meaning it will automatically be installed.

RESOLUTION
==========

To resolve this problem, do one of the following:

- When creating a new profile, clear the Fax Service check box in the profile
  properties screen. It will now allow the creation of a new profile and you
  will be able to run Microsoft Exchange.

  -OR-

- Follow these steps:

  1. Reload the Windows 95 operating system version of the Exchange Inbox to
     get the FAX service dll reloaded.

  2. Send a test fax to ensure the service is operational.

  3. Load the Microsoft Exchange RTM client over the existing install of the
     Inbox client. Send a test FAX to ensure the service is operational.


Additional query words: Installation

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.