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Q155814: XFOR: Error 2186: Service is not Responding to Control Function

Article: Q155814
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbusage exc4 exc5 exc55
Last Modified: 19-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC) service
and the Microsoft Exchange Server version 5.0 Internet Mail Service (IMS) does
not start automatically and the following event is logged in the Windows NT
Server Event Viewer System log:

  Event ID:7000
  Source: Service Control Manager
  Category: <none>
  Description:. The Microsoft Exchange Internet Mail Connector service failed to
  start due to the following error: The service did not respond to the start or
  control request in a timely fashion.

The following event is logged in the Application log:

  Event ID 4086
  Source MSExchange IMC
  Category: Initialization/Termination
  Description: Unable to start the service because the configuration could not
  be loaded from the Microsoft Exchange directory or Windows NT Registry.

If you try to start the service manually, a message window will pop up stating:

  Error 2186: The service is not responding to the control function.

CAUSE
=====

The IMC or the IMS has been set to log on as a system account or use the
LocalSystem account.

RESOLUTION
==========

1. Using the Services tool in Control Panel, select the Microsoft Exchange
  Internet Mail service and click Startup.

2. Under Log On As, select This Account. Select the name of the Microsoft
  Exchange System Account or an account that has service account administrator
  rights on the Organization, Site, and Configuration containers.

Additional query words: IMC IMS

======================================================================
Keywords          : kbusage exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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