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Q155790: XFOR: MT Rejects Reply from CHT Outlook Client on MS Mail PO

Article: Q155790
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 04-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When replying to a mail message from a user on an English version of Microsoft
Exchange Server with the Microsoft Outlook client (running against a Microsoft
Mail postoffice), the reply will be returned to the sender with a nondelivery
report (NDR) generated by the Microsoft Mail Connector.

CAUSE
=====

The wrong code pages were used for the display name during address conversion
for messages from Microsoft Mail to Microsoft Exchange.

RESOLUTION
==========

To resolve this problem, obtain the fix mentioned below. With the fix, the
Microsoft Mail Connector now uses the code page in the TNEF portion of the
message for Arabic, Hebrew and Korean when dealing with display name. Address
types and addresses are based off the code page installed on the server, and the
connector always uploads "unknown" recipient props in UNICODE. The display name
is also uploaded in UNICODE.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0
U.S. Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K



Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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